Object

These General Conditions of Sale (hereinafter, “GCS”) have the purpose, on the one hand, of informing each potential Buyer about the conditions and methods with which the seller (hereinafter “Soffieria De Carlini” or “the Seller “) carries out the sale and delivery of the ordered products and, on the other hand, to define the rights and obligations of the Parties in relation to the sale of the products by Soffieria De Carlini to the user (previously and hereinafter the” Buyer”).

The GCS apply, without any limitation or condition, to all sales of products offered by Soffieria De Carlini on its website www.decarlini.eu (hereinafter the “Site ” or “the Internet Site”).

These General Conditions of Sale must be carefully examined by the Buyer before completing the purchase procedure of the products and / or services through the Website.

These General Conditions of Sale can be printed and stored by any person who has visited the Website. The sending by the Buyer of a purchase order (“Order”) for a product and / or service offered for sale on the Soffieria De Carlini website implies the total and unconditional acceptance of these General Conditions of Sale, as well as of the General Conditions of Use of the Website.

Soffieria De Carlini reserves the right to modify these General Conditions of Sale at any time. In any case, the General Conditions of Sale applicable to an Order are always those accepted by the Buyer at the time the Order is sent. These General Conditions of Sale are an integral part of the General Conditions of Use of the Site www.decarlini.eu, and can be downloaded at any time in the “Privacy and Data Processing” section of the Site.

Information on the Seller

DE CARLINI Sas di TERRUZZI LUCA & C .

Viale Regina Margherita, 9-20846 Macherio (MB)

Formation of the contract and send orders

Prices of products

The prices of the products offered for sale on the Internet site of Soffieria De Carlini, are indicated in Euros and the prices in effect at the time of sending of the Order by the Buyer. Soffieria De Carlini may change the sales prices of the products at any time and without notice. Such change will be reported to the Buyer before any Order is sent. The prices of the products offered for sale on the Website are applicable in the context of distance selling via the Internet and may be different from the retail prices applied in the points of sale in the territory. Product prices include VAT applicable at the time the Order is sent. Any change in the applicable VAT rate will be automatically reflected on the price of products sold by Soffieria De Carlini through the Site. Product prices do not include shipping costs, which are calculated and invoiced in addition to the price of the products. Shipping costs vary

according to the shipping method selected by the Buyer at the time of placing the Order and are displayed in the Order summary before the Buyer requests confirmation of the Order. Shipping costs are described below in these General Conditions of Sale and can be changed at any time by Soffieria De Carlini but the changes will not be applied to Orders already sent and accepted by the Buyer.

Soffieria De Carlini invites the Buyer to regularly consult the General Conditions of

Sale. The different shipping methods are indicated below in article 5 of these General Conditions of Sale. The costs and times related to the different delivery methods are available in the Shipping Costs and Times section.

Characteristics of the products

The Purchaser can select one or more products and / or services from the different categories available on the Soffieria De Carlini website. Soffieria De Carlini may change the assortment of products offered for sale on its Website at any time, especially according to reasons relating to its suppliers and / or information relating to them such as prices, description or availability of products, without obligation to notice.

Soffieria De Carlini will not make any changes to the price, availability or description of any product after the acceptance of the Order sent by the Buyer. Before sending the Order, the Purchaser can view all the information referred to in Article 52 of the Legislative Decree 206 6 September 2005, on the Soffieria De Carlini website (“Consumer Code”) such as, by way of example and not limited to, the information relating to the Seller, the price, including taxes and shipping costs, the essential characteristics of the product / s or services he wishes to purchase and together with all other mandatory information provided for and by Italian law. The products comply with the legislation applicable in Italy in force at the time of the Order.

Soffieria De Carlini cannot be held responsible for the non-compliance of the products with the legislation of the country where the Buyer wishes the delivery to be made.

The Buyer is required to check with the local authorities of the country of delivery of the products the methods of importing and / or using the products and services he intends to order.

Soffieria De Carlini cannot guarantee that the information on the product packaging will be translated into all European Union languages. However, this information will be available at least in Italian and / or English. For any question regarding the products and their use, for any further questions or requests for advice, the Buyer can call the Customer Service at +39 039 2013503.

Product Availability

The offers presented by Soffieria De Carlini are valid for all time in which they are published on the Site and within the limits of available stocks. For products not immediately available in Soffieria De Carlini warehouses, the offers published on the site will be valid subject to availability. Information on the availability of the products will be provided to the Purchaser at the time of sending an e-mail confirming receipt of the Order (“Order Confirmation E-mail”). In any case, and in the event that, after sending the Order, a total or partial unavailability of the products occurs, the Buyer will be immediately informed by e-mail of the unavailability of the product and of the total cancellation or partial of the Order.

In case of total cancellation of the Order:

The cancellation of the Buyer’s Order will take place automatically, without any charge to be paid by the Buyer. Soffieria De Carlini’s Customer Service will contact the Buyer to inform him of the cancellation and to propose to place a new Order excluding the unavailable product.

In case of partial cancellation of the Order:

The Buyer’s Order will be partially confirmed with the amount charged only for the available products as indicated in the Order Confirmation email. The available products will be delivered to the Buyer.

Order of Products

Each Order sent by the Buyer implies acceptance of the legal information and privacy, and constitutes an offer to purchase Soffieria De Carlini products. Orders are subject to acceptance by Soffieria De Carlini which reserves, at its sole discretion, to refuse the Order, including cases in which:

– orders cannot be executed due to an error in the information provided by the Buyer to when placing the Order (for example: a payment card number, expiration date or the number of the security code of the card used for the wrong payment);

– incorrect billing address (for example if the billing address indicated does not match the information held by the bank or company that issued the payment card);

– insufficient or incorrect shipping address (for example incorrect address, city, country or post code); or if misleading information is provided by the Buyer;

– an error has occurred on the Website relating to the products ordered, for example an error relating to the price or description of the products as shown on the Website;

– the ordered products are no longer available on the Website.

Soffieria De Carlini also reserves the right to suspend or cancel the fulfillment of an Order and / or delivery, regardless of the nature and progress of the fulfillment, in the event of non-payment or partial payment of any sum owed by the Buyer, in the event of payment problems, or in the event of fraud or attempted fraud relating to the use of the Soffieria De Carlini website, also with reference to previous Orders. In case of refusal of the Order Soffieria De Carlini will communicate to the Buyer, within 30 working days from the placing of the Order, the impossibility of accepting the Order. The Buyer will be able to check the details of his Order and correct any errors before confirming / sending the Order. Once the Buyer confirms the Order by clicking on “Confirm the Order”, the Buyer declares to have knowingly accepted the content and conditions of the Order in question and, in particular, these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer.

After placing the Order, the Buyer may still cancel his Order under the following conditions:

– within one hour of placing the Order, by calling Soffieria De Carlini Customer Service at

+39 039 2013503

– in the case of an Order forwarded outside the opening hours of the Soffieria De Carlini Customer Service, or in the event that more than an hour has passed since the order was placed, exercising the right of withdrawal, under the conditions set out in article 6 of these General Conditions of Sale.

The sale will be final only upon acceptance of the Order by Soffieria De Carlini, by sending an e-mail confirming receipt of the Order to the Buyer, the Confirmation e-mail of the Order. A second e-mail will be sent to the Buyer at the time of shipment of his Order; when the Order is sent, Soffieria De Carlini will charge the amount of the Order.

Soffieria De Carlini will be entitled to collect the full price of the Order:

– for payments made by credit card: from the moment the Order Confirmation E-mail is sent;

– for payments made with other payment methods described in the following article 4.1: from the moment of sending the e-mail informing the Buyer of the shipment of his Order.

Soffieria De Carlini recommends the Buyer to keep the e-mails received on paper or electronically. The Purchaser is informed that the aforementioned e-mails will be sent to the e-mail address entered by the Purchaser when creating the Account and / or subsequent registration. Soffieria De Carlini will not be liable in the event of an invalid e-mail address being entered and / or failure to receive the Order Confirmation E-mail for reasons not directly attributable to Soffieria De Carlini. In this case the sale will be considered as definitive. However, the Purchaser may exercise the right of withdrawal under the conditions referred to in Article 6 of these General Conditions of Sale.

Payment

Means of payment

The Purchaser guarantees Soffieria De Carlini that he has the necessary authorizations to use the payment method chosen for his Order at the time of placing the Order.

Credit cards

The credit cards accepted on the website www.decarlini.eu and at Soffieria De Carlini Customer Service are the following: Visa, American Express and Master Card.

PayPal

If the Buyer has a PayPal account, he can choose this terms of payment. In this case, the Buyer will be redirected to the PayPal site to proceed with the payment.

Methods of payment

Payment can be made online, at the time of the Order, by the Buyer by credit card, Paypal. All Orders are payable in Euros, taxes and compulsory contributions included. Any bank charges will be the sole responsibility of the Buyer (even in the event of a refund). In the event of non-payment or delayed payment of the Order by the Buyer Soffieria De Carlini reserves the right to apply default interest in an amount equal to the legal interest rate starting from the tenth working day following the date of the Order or from the notification of the rejection of the bank payment. Soffieria De Carlini reserves, in any case, the right to suspend or cancel, at its discretion and at any time, the execution of an Order and / or the shipment of the ordered products in the event of non-payment or partial payment of any sum. at the expense of the Buyer, in case of delayed payment or in case of fraud or attempted fraud through the use of the Soffieria De Carlini website, also in relation to previous Orders.

Security in payment transactions

In order to guarantee the security of payments made by credit card, the Buyer must send to Soffieria De Carlini the security code (CVV) indicated on the credit card used by the Buyer. Soffieria De Carlini also reserves the right to request a photocopy of the Buyer’s identity card for each payment made by credit card, as well as any other information relating to the Buyer’s identity necessary for identification of the same in order to guarantee the security and correctness of transactions made through the Soffieria De Carlini website. As part of the fight against Internet fraud, the information regarding the Buyer’s Order may be transmitted to third parties authorized by law or designated by Soffieria De Carlini for the sole purpose of verifying the identity of the Buyer, the validity of the Order, the method of payment used and the place of delivery.

Soffieria De Carlini uses a secure payment instrument, called the «Paybox System». Payment security is based on Buyer authentication and confidentiality of all data. To ensure this security, the Paybox System uses proven encryption techniques and complies with the various banking regulations applicable in Italy.

Delivery of products

General rules

The products ordered by the Buyer on the basis of these GCS will be delivered to the address indicated by the Buyer as the delivery address on the Order (“Delivery Address”). Soffieria De Carlini ships to all countries of the world. Purchase invoices are sent by e-mail to the e-mail address indicated by the Purchaser when registering on the Soffieria De Carlini website.

Shipping methods for products

Delivery for Italy

SDA shipping

A person in charge of the SDA company will make the delivery to the Buyer or to the recipient of the Order and will ask them to sign an electronic receipt. This electronic receipt will constitute proof of delivery by Soffieria De Carlini, and of receipt by the Buyer, or the recipient of the Order, of the ordered products. Deliveries are made on working days (Monday to Friday). In case of absence, the Buyer, or the recipient of the ordered products, will receive a notice of attempted delivery, with which they can contact the carrier at the address indicated on the notice in order to organize a new delivery. When indicated by the buyer, or by the recipient of the ordered products, it will be possible to deliver the products to a third party. In the event that it is not contacted, the SDA carrier will carry out a further passage in the two working days, depending on the case, following the first passage.

In the event that after two delivery attempts it was not possible to deliver the package, the Buyer or the recipient of the Order will receive a notice communicating the address of the SDA Center where the package will be stored for ten working days. The Buyer or the recipient of the Order will be able to collect the package at this center. At the end of this period the package will be returned to Soffieria De Carlini and the Buyer will be reimbursed, in the manner chosen at the discretion of Soffieria De Carlini, of the amount of his Order minus the shipping costs. It is not possible to raise any dispute relating to the shipment itself in the event that the package appears to have been delivered. For this purpose, the carrier’s information system (flashing) is valid.

Delivery for countries other than Italy

SDA International shipping

The methods SDA International shipping network in each country relies on a local postal service therefore the shipping methods are different depending on the country. In general, a notification of delivery or a receipt must be attached to the shipment, which must be signed by the Buyer or the recipient of the Order. The notification of delivery is valid as proof of shipment for Soffieria De Carlini, and therefore of the fact that the ordered products have been received by the Buyer or the recipient of the Order. In the event that it has not been possible to deliver the package due to the absence of the Buyer or the recipient of the Order, the Buyer or the recipient of the Order will receive a notice of stock, which will thus allow collect the shipment at the post office indicated in the stock notice, within a time limit that can vary from 10 to 21 days starting from the day the stock notice was delivered (or starting from the first shipping attempt local mail service). As the methods change from country to country, the Buyer is invited to regularly consult the path of his order, through the link on the website of the shipping company, to obtain information relating to the shipment of his order. In the event that the package is not collected within the indicated period, the package will be returned to Soffieria De Carlini and the Purchaser will be reimbursed, according to the methods chosen at the discretion of Soffieria De Carlini. It is not possible to raise any dispute if the shipment has been delivered, the information system (flashing) of the local postal service is authentic in this regard.

UPS-DHL-FEDEX shipment

A person in charge of the UPS-DHL-FEDEX company will carry out the delivery to the Buyer or to the recipient of the Order and will request them to sign an electronic receipt. This electronic receipt will constitute proof of delivery by Soffieria De Carlini, and of receipt by the Buyer, or the recipient of the Order, of the ordered products. In case of absence, the Buyer, or the recipient of the ordered products, will receive a notice of attempted delivery, with which they can contact the carrier at the address indicated on the notice in order to organize a new delivery. In the event that it is not contacted, the UPS-DHL-FEDEX carrier will carry out two further steps in the two working days as appropriate, following the first step. In the event that after three delivery attempts it has not been possible to deliver the package, the Buyer or the recipient of the Order will receive a notice by post informing that the package will be kept for five working days at the UPS-DHL-FEDEX center closest to your home. The Buyer or the recipient of the Order will be able to collect the package at this center. At the end of this period the package will be returned to Soffieria De Carlini and the Buyer will be reimbursed, in the manner chosen at the discretion of Soffieria De Carlini, of the amount of his Order minus the shipping costs. It is not possible to raise any dispute relating to the shipment itself in the event that the package appears to have been delivered. For this purpose, the carrier’s information system (flashing) is valid.

5.3 Defects, non-conformities and damage to the products

– General provisions

The Purchaser, or the recipient of the Order, is invited to check the status of the package and the products at the time of delivery. In case of anomalies of the package (damaged or open package, trace of liquid, etc.) and / or of the ordered products (missing, defective or damaged products), the Purchaser or the recipient of the Order must return the products to Soffieria De Carlini following the procedures described below in articles 5.3.2 and 5.3.3 of these General Conditions of Sale. Failure to comply with the correct procedure excludes any appeal against the carrier and / or Soffieria De Carlini, including the right to a refund of the Order and / or the return of the ordered products.

The Buyer, or the recipient of the Order, may alternatively call the Soffieria De Carlini Customer Service to find out how to return the damaged, non-compliant and / or defective product or products. The procedure for returning damaged, non-compliant and / or defective products that will be indicated by Soffieria De Carlini’s Customer Service must be followed by the Buyer. Otherwise, the Buyer cannot claim any refund or replacement of the products in question.

-Procedures that must necessarily be followed in the event of evident damage to the package to return it to Soffieria De Carlini

SDA shipping

In the event of an anomaly found in the presence of an SDA manager: refuse the shipment and immediately formulate all the reservations regarding the anomaly in a clear and detailed manner. These reservations must be indicated by the Buyer or by the recipient of the Order on the appropriate coupon of the SDA deliveryman. At the same time report the refusal to the Soffieria De Carlini Customer Service at the number +39 039 2013503.

In the event of an anomaly found in the absence of the SDA manager: report the damage or

deficiencies found and make any complaint and reservation to the Soffieria De Carlini Customer Service number +39 039 2013503, within 3 working days.

Shipping with SDA International

Do not open the package. Warning: opening the package excludes any appeal against the local postal service. Bring the unopened package to your local post office within 5 days from the day of delivery.

Establish a finding of anomaly (the name varies by country).

Report the anomaly to Soffieria De Carlini customer service on +39 039 2013503, within 3 working days. Incident reporting and reservations must be made within 3 working days. In the event of an anomaly found in the absence of the post manager, report the damage or deficiencies found and make any complaints and reservations to the Soffieria De Carlini Customer Service at +39 039 2013503, within 3 working days.

UPS-DHL-FEDEX shipment

In the event of an anomaly found in the presence of a UPS-DHL-FEDEX manager: refuse the shipment and immediately formulate all reservations regarding the anomaly in a clear and detailed manner. These reservations must be indicated by the Purchaser or the recipient of the Order on the appropriate coupon of the UPS-DHL-FEDEX delivery man. At the same time, report the refusal to the Soffieria De Carlini Customer Service at the number +39 039 2013503. In the event of an anomaly found in the absence of the UPS-DHL-FEDEX manager: Report the damage or deficiencies found and make any complaint and reservation to the Customer Service Soffieria De Carlini on +39 039 2013503, within 3 working days.

– Procedure that must be followed in case of missing, damaged or defective product

The Purchaser, or the recipient of the Order, must report the lack, defect, non-conformity or damage of the products ordered to the Soffieria De Carlini Customer Service to the number +39 039 2013503. The Soffieria De Carlini Customer Service may request information relating to the identity of the Buyer or the recipient of the Order and carry out any checks that may be useful. Soffieria De Carlini Customer Service will indicate to the Buyer, or to the recipient, the procedure to follow to return the damaged or defective product, or to obtain the missing products. Once the products have been received, Soffieria De Carlini will verify that these products are actually defective, damaged or do not correspond to the description provided on the Website. If this verification is positive, in compliance with the provisions of article 130 and following of the Consumer Code, Soffieria De Carlini will replace or refund the defective, damaged or non-compliant product and will send it to the Buyer as soon as possible and in any case within 30 (thirty) working days from receipt of the products. Shipping costs will be entirely borne by Soffieria De Carlini. In the event that Soffieria De Carlini is unable to replace the products within the aforementioned term, Soffieria De Carlini will immediately notify the Buyer at the e-mail address indicated at the time of registration and will reimburse the Buyer the cost of such products and shipping costs where the Buyer provides proof of the cost incurred to return the products. The reimbursement of the price will be made by Soffieria De Carlini in the manner chosen at its discretion as soon as possible, and in any case within 30 (thirty) working days from the date on which it will receive the products. In the event that, after examining the returned products, Soffieria De Carlini reasonably believes that the products cannot be considered defective, damaged or not conforming to the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to him.

Shipping times and shipping costs

The shipping times for products in Italy (via SDA) are between 3 and 5 working days considered with reference to the Italian calendar. Delivery times start from the moment the e-mail confirming the shipment of the products is sent to the Buyer. The complete list of shipping times and related costs, also for other countries where Soffieria De Carlini delivers the Orders, can be consulted in the “Help” section of the Website. In case of delay in delivery of more than 7 (seven) working days, considered with reference to the Italian calendar, not due due to force majeure, the Buyer will have the possibility, within a maximum period of sixty working days from the expiry of the term delivery indicated for each method of delivery of the products in the “Help” section of the Site, to cancel your Order by sending a Registered Letter with Return Receipt to the address indicated in the “Contact Us” section of the Soffieria De Carlini website or by calling number +39 039 2013503. In the event that this delay is solely attributable to Soffieria De Carlini or the carrier, Soffieria De Carlini will refund all the sums paid by the Buyer and received by Soffieria De Carlini for the Order in question, provided that the entire Order is returned by the Buyer to Soffieria De Carlini. The refund will be made, in the form chosen by the Buyer, in the shortest possible time and in any case within 30 (thirty) working days from the date on which the Buyer has exercised his right to obtain the cancellation of his Order. In the event that the Order is not returned in its entirety, integrity and completeness, or if the delay is not exclusively attributable to Soffieria De Carlini or the carrier, the Purchaser will not be able to claim either a refund of the sums paid by him, or a new one. shipment of the ordered products if it does not prove, by any means, that it is not itself responsible for the delayed delivery.

Rights and terms of withdrawal

Right and terms for exercising the withdrawal

Deadline for exercising the right of withdrawal

Pursuant to Article 64 of the Italian Consumer Code, the Purchaser can, within 10 (ten) working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract without penalty and without any reason. In the case of purchase of a service, the right of withdrawal may be exercised by the Buyer, within the aforementioned term, provided that the provision of this service has not yet begun.

Methods for exercising the right of withdrawal

The methods for exercising the right of withdrawal are described in Article 6.3 of these General Conditions of Sale.

Consequences of exercising the right of withdrawal

The Purchaser, exercising the right of withdrawal pursuant to this article, within the terms and in the manner described below for the return of the products, may obtain at his choice:

– the refund of the amount paid for returned products, by crediting the relative amount to the credit card, or a credit of an amount equal to the price of the returned products, usable only on the Soffieria De Carlini website.

Expenses

Pursuant to Article 67 paragraph 3 of the Italian Consumer Code, the return costs will be the sole responsibility of the Buyer.

Right and terms for exercising the contractual withdrawal

Committed to guaranteeing the satisfaction of its Buyers and recipients of Orders, Soffieria De Carlini recognizes the Buyer and / or the recipient of the Order the possibility of withdrawing from the purchase contract, without reason and without the payment of penalties, even after the legal term indicated above and under the conditions set out below.

Term for exercising the right of contractual withdrawal

The term within which the Buyer and / or the recipient of the Order can exercise the right of contractual withdrawal is 2 (two) months from the date of receipt of the Order.

Methods for exercising the right of contractual withdrawal

The methods of contractual withdrawal are described in Article 6.3 of these General Conditions of Sale.

Consequences of exercising the right of contractual withdrawal

The Purchaser and / or the recipient of the Order who exercises their right of contractual withdrawal under the conditions set out in this article within the terms and in the manner described below for the return of the purchased products on the website www.decarlini.eu, will be able to exchange, only in an Italian point of sale, the products purchased on the website www.decarlini.eu with other products sold by Soffieria De Carlini.

Expenses

The return costs will be entirely borne by the Buyer and / or the recipient of the Order, except in the event that the withdrawal results in the delivery of defective, non-compliant, damaged or missing products, in which case Soffieria De Carlini will reimburse to the Buyer and / or recipient of the Order the shipping costs pursuant to the previous article 5.3.3.

Methods for exercising the right of withdrawal

In the event of a right of withdrawal exercised pursuant to article 6.1, the Buyer may return the ordered products by sending them by post to the address indicated in article 6.3.3 of these General Conditions of Sale.

In the case of the right of contractual withdrawal exercised pursuant to Article 6.2, the Buyer and / or the recipient of the Order may return the ordered products by sending them by post to the address indicated in Article 6.3.3 of these General Conditions of Sale. .

General provisions applicable to any method of return

The products must be returned to Soffieria De Carlini in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them. The Purchaser and / or the recipient of the Order must fill in the appropriate Return Form, which can be downloaded from the Soffieria De Carlini website in the Help Section duly signed, reporting the Order number (if this field is not already pre-filled on the Return Form). Using the Return Form facilitates the management of the return process. The Buyer or the recipient of the Order, if different from the Buyer, is therefore invited to use the Return Form. The return of products after the legal deadline established for the withdrawal and contractual cancellation will not be accepted. For services purchased on the website www.decarlini.eu, the return conditions described below will be applicable provided that the provision of the services has not yet begun.

Return to store

Return to store is possible subject to compliance with the conditions set out in Article 6.3.1. of these General Conditions of Sale.

Return by post

Without prejudice to Article 6.3.1 of these General Conditions of Sale, the Buyer or the recipient of the Order who wishes to exercise his right of withdrawal, legal or contractual, by returning a product by post, must follow the following instructions:

– use the original packaging to return the products in question.

– send the package or registered letter with acknowledgment of receipt to the following address: Soffieria De Carlini Viale Regina Margherita 9 – 20846 Macherio (MB). Italy

Soffieria De Carlini only accepts parcels or registered mail addressed correctly. Any risk connected with the return of the products will be exclusively borne by the Buyer and / or recipient of the Order.

Retention of title

The ownership of the products ordered will remain with Soffieria De Carlini until the moment in which the entire consideration for the Order, including shipping costs, taxes and other compulsory contributions (where applicable) is fully paid by the Buyer.

Intellectual property

The Soffieria De Carlini brand, all figurative and non-figurative trademarks present on the Website, the images, illustrations and logos and any content present on the Site (including, without limitation, the General Conditions of Use and these General Conditions of Sale) are the exclusive property of Soffieria De Carlini and / or the respective owners of the intellectual property rights on them. Reproduction in whole or in part, modification or use of such

trademarks, illustrations, images and logos, or any other content of the Site, for any reason and by any means, without the express written authorization of Soffieria De Carlini and / or the respective owners of the intellectual property rights on them is strictly prohibited.

Signature and proof

Soffieria De Carlini works to protect the personal information of its customers by providing a high level of security, but the Buyer also plays a role in protecting their personal data. In particular, the Buyer must maintain the security of his online transactions, for example by refraining from communicating his username (Buyer’s e-mail address) and / or his password to others and changing this password regularly. The use of the Buyer’s username and / or password for registration / access constitutes proof of the Buyer’s identity of the right of Soffieria De Carlini, upon confirmation of the Order, to demand the relative amounts. The computer registers of Soffieria De Carlini will constitute proof of communications, Orders and payments between the Parties.

Soffieria De Carlini and / or its business partners will in no way be responsible for the improper use and / or disclosure to third parties of the Buyer’s registration / access information. The provision of the credit card number and the final validation of the Order constitute proof of acceptance of the Order and render the sums indicated for the purchase of the products indicated in the Order payable. The computer records, stored in the computer systems of Soffieria De Carlini and of the partners of Soffieria De Carlini, will be considered proof of communications and payments between the Parties.

Liability

Ability to contract

The Buyer declares to have full capacity to act and enter into a contract for the purchase of products and / or services on the Website based on these General Conditions of Sale. Soffieria De Carlini cannot under any circumstances be required to verify the ability to act of visitors and buyers of the Soffieria De Carlini website. In the event that a person not having the necessary capacity to act (for example a minor) places an Order on the Soffieria De Carlini website, without prejudice to the responsibility of their parents or legal guardians for this Order and the relative payment, Soffieria De Carlini may refuse to accept the Order.

Limitation of liability

Soffieria De Carlini will in no way be liable for any violations of these General Conditions of Sale, even if foreseeable, attributable to the fact of a third party, the fault of the Buyer, the occurrence of an event of force majeure or any other event that is not reasonably under the exclusive control of Soffieria De Carlini.

The information and content available on the Website are provided “AS IS” (in the actual state in which they are found) and Soffieria De Carlini makes no warranty of any kind, either express or implied, in relation to integrity, accuracy, timeliness, non-infringement of the rights of third parties, availability, reliability or completeness of information and content, including by way of example, information on products, accessories or services that appear on the Soffieria De Carlini website and / or their suitability for one specific use.

Soffieria De Carlini will not be responsible in any way for the improper use of the products and / or services by the Buyer and / or recipient of the Order, and in particular for the case of non-compliance with the instructions for use of the products. .

Soffieria De Carlini will not be liable in any way for any damage caused to the Buyer or to third parties, deriving from said non-compliant use.

Soffieria De Carlini DISCLAIMS ANY LIABILITY FOR DIRECT AND

INDIRECT DAMAGES, WHETHER FORESEEABLE OR NOT, CONSEQUENTIAL AND / OR CONNECTED TO THE PURCHASER’S USE OF THE INTERNET SITE.

IN THE ASSUMPTION IN WHICH Soffieria De Carlini WAS DEEMED LIABLE ON THE BASIS OF AN INJURY SUFFERED BY THE PURCHASER AND SOLELY ATTRIBUTABLE TO THE TRANSMISSION OF AN ORDER, SUCH LIABILITY WILL BE LIMITED TO THE AMOUNT OF THE ORDER PAID BY THE BUYER TO Soffieria Carlini.

Nothing in these General Conditions of Sale excludes or limits Soffieria De Carlini’s liability towards the Buyer and / or recipient of the Order for fraud, death or personal injury caused by negligence, violation of the applicable provisions of the Italian Consumer Code or by any other liability that cannot be excluded or limited by law.

Any complaint presented by users of the Site, including all Buyers, against Soffieria De Carlini must be presented within six (6) months following the occurrence of the event that is the subject of the complaint.

Personal Data

Soffieria De Carlini collects and processes the personal data of the Buyer and, where applicable, those of the recipient of the Order in order to provide its products and services in accordance with these General Conditions of Sale. For information concerning the processing of the Purchaser’s personal data and possibly the recipient of the Order by Soffieria De Carlini, please consult the Website Privacy Policy, available at the following

address: Legal information and privacy.

Modifications

Soffieria De Carlini reserves the right to modify and update the General Conditions of Sale without notice. To be informed of these changes, Soffieria De Carlini advises the Buyer, and any user in general, to regularly read these GCS and the “Legal information and privacy” of the Site. The purchase of products on the Internet Site will be subject to the GCS in force at the time the Order is sent. The changes will not be applied to Orders already sent and accepted by Soffieria De Carlini.

General Clauses

Partial invalidity

If one or more provisions of these GCS are declared invalid or ineffective due to a legislative change or following a ruling by a competent judicial authority, the other provisions of these GCS will remain fully valid and effective.

Waiver

The circumstance that one of the Parties does not assert against the other a violation of any of the obligations contained in these GCS, will not be understood as a waiver of obtaining the fulfillment of the obligation in question for the future.

Applicable law and competent jurisdiction

These GCS and all sales of products on the Website are governed by Italian law, regardless of the place of dispatch of the Order.

ANY DISPUTE RELATING TO THE EXISTENCE, INTERPRETATION, EXECUTION OR TERMINATION OF THESE GCS AND / OR THE CONTRACT CONCLUDED BETWEEN THE PURCHASER AND Soffieria De Carlini, WILL BE DEVOLVED, IN THE ABSENCE OF A TRANSACTION, TO THE EXCLUSIVE COMPETENCE OF THE ITALIAN COURTS IN COMPETITIVE PLACE BUYER’S RESIDENCE OR DOMICILE, IF LOCATED IN THE ITALIAN TERRITORY.

Duration

These GCS, as amended from time to time, will apply for as long as the products are offered for sale on the website of www.decarlini.eu and until the expiry of the terms of the legal and contractual guarantees. In any case, article 10 “Liability” will survive the termination of these GCS. For further information, please contact Customer Service at +39 039 2013503 or «Contact us» on the website www.decarlini.eu.

For any questions regarding the tracking or a return of your order, you can